Complaints

We are here to listen to you, to bring our points of view closer together, and make proposals.  Your first step should always be to contact the person handling your dossier.  You can find his or her details on the correspondence that we sent you. 

If you fail to get satisfaction from this contact, you can always contact us on: 

Generali Belgium
Dienst Beheer Klachten (Complaints Handling Service)
Louizalaan 149
1050 Brussels
beheer.klachten@generali.be

If, despite everything, you are unhappy with the response from the person managing your dossier, or from our complaints handling service, you can contact:

De ombudsman van de Verzekeringen (Insurance Ombudsman)
de Meeûssquare 35
1000 Brussels
Fax: 02 547 59 75 
info@ombudsman.as
http://www.ombudsman.as